Ford Customer Relations
1.800.392.3030
Dept of Transportation Vehicle Safety Hotline (complaints = recall)
1.888.327.4236
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1562:
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Brian (00)
My Sunroof has stopped working in my 2000 cougar. If there all these problems ford really should do a recall.John do you know where you can get switches. I took the motor out assuming it would have brushes and if I cleaned them it would work but there are none.
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1561:
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John (01)
Sunroof stopped just after starting to move. I found the problem was with the motor. Took the motor out and found the motor itself was fine but two of the three micro switches were bad. I found them online, replaced them, and it works fine. This cost me 8 dollars. Told the dealer and he said you can't replace them. Wrong again!
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1560:
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Jake Morris (00)
Sunroof will not close. Control rail arms and track are broken. (plastic parts, go figure). Cost to repair a manufacturer design weakness is ridiculous. Ford did not take any bail out money and I was going to consider purchasing another. Seems they won't even stand behind their product. Must have to get maimed or killed before anyone will do the right thing and fix their design mistake. Ford, do the right thing. recall and fix this mistake.
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1559:
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tony (01)
just bought my 2001 cougar and the dealer said the sunroof wont close if you open it so im not touching it HELP !!!!
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1558:
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Chris (01)
2 years ago the sunroof went up and not back down. Had to break off the arms holding it up as I couldn't even force it closed. The sunroof is now sealed with silicon so it doesn't leak. yay.
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1557:
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Sandra (01)
My sunroof will not close all the way back after opening.....it slid halfway shut and now stuck.....
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1556:
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ROBERT MYERS (00)
Ford wanted $500.00 just for the motor, I got a used one for $75 but it failed after the sunroof went up but not back
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1555:
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Mark (99)
My wife bought the car new. In 2004 the Sunroof failed while out of town, we had to force the unit closed which cant be good for the rest of the assembly. As i am writting this, Ford has announced that they will be killing off the Mercury line in the near future and concentrating on the Lincoln line. You cant tell me that they (Ford) doesnt have 2000+ replacement sunroofs nationwide to fix the problem that is obviously their fault. Like anything else nothing is done until someone is mamed or killed. BE PROACTIVE Ford, NOT REACTIVE!!!
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1554:
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josh (99)
i cant get my sunroof to open at all does anyone no what fuse is for the sunroof so i can check it and is the radio controls on the steering wheel on the same fuse as the sunroof
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1553:
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Cody Robertson (99)
At first only one side of the sun roof would close. Now neither side will. Not good.
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