Ford Customer Relations
1.800.392.3030
Dept of Transportation Vehicle Safety Hotline (complaints = recall)
1.888.327.4236
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1550:
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Robert (99)
I had the moonroof open and hit a small bump...heard something overhead...later when I tried to close it, it didn't completely close. This is the SECOND time this has happened. The 1st time it was under warranty. It would have been @ $1300 to fix (in 2001). I was also told the the machanic at the merc dealer that the moonroof is NOT FACTORY INSTALLED. THanks Merc!
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1549:
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Maria (00)
I just bought this car and wondered why the sunroof was caulked shut. I asked the girl I purchased it from and she said it came off while she was driving. I can't imagine what would have happened if it would have hit the car/person in back of her. Quite frankly I'm surprised there has not been a recall on these sunroofs!!!!
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1548:
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steve (99)
Same problem here, broken sunroof, repair is too expensive.
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1547:
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Tina (99)
my sunroof broke like everyone elses and have to replace the whole thing for 1200 bucks. made me want to trade it in!
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1546:
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Daniel Evans (00)
I bought my Cougar in 2007, and the sunroof never opened. Plastic gears were really the cheaper way out. Good going, Mercury xP
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1545:
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Michael Ryan (02)
My sunroof was broken the glider pieces snapped and the roof didn't want to move. Then it rained which cause the motor to somehow get wet and then didn't work altogether. Ford specifies new roof...sorry I can't just pull $1200 out of my a**!
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1544:
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vince (99)
Same as everyone else, i see there is no fix, has anyone ever tried putting a 2002 sunroof in a 99? I think it will work but i don't want to get the sunroof out and try to put in the 2002 and find it will nto work. i"m not paying 1200 for a new part, which they did fix and upgrade to aluminum.
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1543:
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matt schein (99)
the motor seems to work i can hear it working but it wont open or close i can force it open and close it with force and the moon roof slide ither
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1542:
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Patrick Knight (01)
Sunroof would not open or close fully. Tooka look and found broken guide on left side and broken rear slide pivots. Ford says parts not available anymore.
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1541:
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Steven Bennett (99)
I didn't even knew it broke I just went to open it up one day and it would go up just not slide back. I look at the top of it as it opens and it looks like it is opening at a slight angle so im taking it that the track on the left broke somehow.
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